Privacy Policy – GentMode
At GentMode, we are committed to protecting your privacy online. This Privacy Policy outlines how we collect, use, and share your information through our platform, operated by EZYPAYHUB E-COMMERCE PRIVATE LIMITED . By using our website or application, you agree to the terms set out in this policy. Please read it carefully to understand how we manage your personal information.
Information We Collect
1. During Registration:
We may collect details such as your name, address, phone number, email, gender, date of birth, and personal preferences.
2. Account and Transaction Information:
This includes your billing and delivery addresses, payment details (credit/debit card, UPI, etc.), order and transaction history.
3. User Activity:
Information related to your interactions on the GentMode platform, such as wishlisted products, reviews, order history, and return activity.
4. Browsing Information:
We collect IP address, browser type, operating system, and pages visited to enhance your browsing experience.
5. User Interaction Data:
Clicks, scroll behavior, time spent on the site, and conversions are tracked for analytics and performance improvements.
How We Use Your Information
We use the information we collect for:
-
- Verifying your identity.
-
- Processing and delivering your orders.
-
- Enhancing and personalizing your shopping experience.
-
- Providing customer service and support.
-
- Sending updates, order confirmations, and promotional offers (only with your consent).
-
- Preventing fraudulent activities or misuse of our services.
-
- Complying with legal or regulatory requirements.
-
- Enabling order tracking and delivery updates.
Sharing Your Information
We may share your personal data with:
-
- Service Providers – Logistics, payment gateways, IT support, and other partners who assist in fulfilling your orders.
-
- Legal and Regulatory Authorities – When required by law or in response to legal requests.
-
- Internal Teams and Contractors – Only for operational and service enhancement purposes.
-
- Payment Partners or Banks – To process payments and verify transactions.
We do not sell or rent your personal information to third parties.
Cookies and Similar Technologies
We use cookies and similar technologies to:
-
- Analyze site usage and improve performance.
-
- Personalize your experience.
-
- Collect data for marketing and advertising.
You may adjust your browser settings to disable cookies, though it may limit some functionality on the site.
Security of Your Information
We implement robust security practices to protect your personal data. However, no internet-based system is 100% secure. We encourage you to safeguard your login information and use strong passwords.
Children’s Privacy
GentMode does not knowingly collect information from individuals under the age of 18. If we become aware of such data, we will take steps to delete it promptly.
Data Retention Policy
We retain your personal data for 12 months following your last interaction or as required by law. After this period, your data will be securely deleted or anonymized.
Service Communications
You may receive essential service-related communications (e.g., order confirmations, security alerts), even if you opt out of marketing emails.
Policy Changes
This Privacy Policy may be updated occasionally. We will notify you of significant changes by posting the revised policy on our website: www.gentmode.in
Continued use of our services after such updates indicates your acceptance of the revised policy.
Contact Us
For questions, concerns, or feedback related to this Privacy Policy, contact us at:
- Email: support@gentmode.in
- Call : +91 –7738074140
- Website: www.gentmode.in
- Address: Shop no – 202, IInd Floor, NISHA PRIDE JALANA ROAD, Aurangabad City, AUrangabad – 431001, Maharashtra
- Company Name: EZYPAYHUB E-COMMERCE PRIVATE LIMITED